We would prefer it if the customer can give us at least a few hours of notice, that would be very helpful.
It is a good idea to be home, so that you can ensure that you understand the repairs needed and can ask questions. But as long as you can be reached over the phone, it is not necessary for you to be onsite for the appointment, and we can access to the project it is okay if for whatever reason you are not able to be home.
The first thing a homeowner should do, is turn off the water supply. This is usually located at the front of the house, in the basement. There will be an access panel, and a shut off valve that you turn clockwise so that it is flat with the pipe. If for whatever reason you cannot find your shut off valve or are not able to shut it off yourself, if you have not already, call a plumber ASAP, to avoid as much damage as you can.
Exact timelines are hard to give, as it depends on the schedule that day. But usually a plumber will be able to arrive within an hour if you live in the valley. After hours emergency calls can usually be responded to ASAP.
Estimates are free of charge.
Payment Methods Accepted
Cash, VISA, MasterCard, American Express, Financing Available.
When You Pay
If the balance is over $2,000, a deposit may be required. Generally, payment is required the day the work is finished.